Frequently Asked Questions – Beolux Beauty Culture

A: To place an order, please follow these steps: Tap on “SHOP PRODUCTS” to browse our available items. Select the products you wish to purchase and add them to your cart or basket. Proceed to “CHECKOUT.” Enter your delivery details during the checkout process. Complete the payment for your order. Once your payment is confirmed, you will receive a confirmation email with your order number and details.

A: We accept various payment methods, including Mobile Money, Visa Cards, MasterCard, and other electronic payment options for your convenience.

A: We offer next-day delivery for our products. Local orders are shipped from Tuesday to Saturday, while international orders are shipped from Tuesday to Friday, excluding public holidays. Orders placed on weekends will be processed on the next working day. To qualify for next-day delivery, please ensure payment is completed by 5 PM on each working day. If your delivery is within Accra, you can expect to receive it on the same day it is dispatched. For regions outside Accra, delivery typically takes 2 to 3 working days. International orders usually arrive within 5 to 7 working days. Please note that order processing may take longer during busy sale periods.

A: No, we do not offer free delivery. Shipping fees are calculated based on the weight of your order and the delivery location. These charges are separate from the product prices. We work with third-party courier services that provide competitive rates, and all delivery costs are passed directly to them. Please review the available delivery options and quotes to select the best option for your needs.

A: Regrettably, we do not offer payment on delivery or in-store pickup options at this time. Our store operates exclusively online, and payment must be completed and confirmed before we can dispatch your order for delivery.

A: Yes, we ship worldwide primarily via DHL. Delivery typically takes 5 to 7 business days. Please note that certain countries may impose customs duties or taxes upon delivery. We recommend contacting DHL express services in your country to inquire about any potential charges before placing your order. The prices and shipping fees displayed on our website do not include any customs duties or taxes that may be applicable in your country. Any additional charges are the responsibility of the customer, as they are imposed by your local government. Beolux Beauty cannot predict or determine whether you will be charged customs fees or the amount of such charges.

A: We operate as an online store, and all our products are currently dispatched from Accra, Ghana. We will keep you informed of any updates regarding our location or operations through all our communication channels.

A: Our dedicated customer support team is available to assist you from Monday to Saturday, between 9 AM and 5 PM GMT. You can reach us via email at in**@**********ty.com or send a WhatsApp message to +233 59 911 1483. We aim to respond to all inquiries within 48 hours. Please note that our customer support may be unavailable on certain public holidays.

A: Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. However, we recommend reviewing the ingredient list to ensure you do not have allergies or sensitivities to any specific ingredients. As an extra precaution, we strongly advise performing a patch test: apply a small amount of the product to a discreet area of your skin and monitor for 24 hours. This helps ensure the product is compatible with your skin before broader use. Your safety and satisfaction are our top priorities. Please make informed choices based on your personal needs.

A: No! We offer a wide range of products suitable for men and women of all skin tones and types. Everyone can find products that meet their skincare needs with us.

A: Absolutely! We recommend exploring our Mela Glow Range, specifically formulated to suit darker skin tones. Feel free to select products that fit your preferences and budget.

A: No, it is not mandatory to purchase a full set. While we highly recommend our combo options for the best results, you can choose individual products based on your budget. You are welcome to come back and restock as needed.

We recommend selecting products based on your skin tone for the best results: – Dark and Chocolate Skin Tones: Explore our Mela Glow Range – Caramel and Medium Fair Skin Tones: Try our Radiant Glow Range – Fair Skin or those looking to lighten slightly: Shop our Ultra Deluxe Range Feel free to mix and match products from any range according to your personal preferences and budget.

A: If you prefer products that are organic, natural, and crafted with raw ingredients sourced from Ghana, we highly recommend our Tinsunga Range. Experience the best of nature with our carefully formulated products made from pure, organic ingredients for wholesome skincare.

Yes! We offer specialized Acne and Dark Spot Combos designed to target those concerns effectively.

A: Our primary focus is on rejuvenating, restoring, and enhancing your natural beauty. Our products are not intended for whitening or skin bleaching.

A: Yes, all our skincare products offer anti-aging benefits. When used consistently, they help maintain a youthful, radiant appearance and support long-term skin health.

A: We do not specify exact timelines for when you might observe results, as each person’s skin responds differently to our products. Consistency is key—please use the products regularly and monitor how your skin reacts. Adjustments may be necessary based on your individual needs. Please note that we do not guarantee rapid results with our products.

A: We do not accept returns or issue refunds for orders that have been duly processed and shipped. Please review your order carefully before completing your purchase.

A: Yes! Our Purest Tots Skincare Range is specially formulated to suit the delicate skin of children from birth up to 15 years old. For the best results, we recommend the Healthy Glow Kit, which includes a selection of our gentle, effective products designed to nurture and protect your child’s skin.

A: No, it is not recommended to use our lightening or brightening products designed for adults on children. To protect their delicate skin, please use gentle, age-appropriate skincare products specifically formulated for children.

A: If you did not receive the correct items or quantities, we are committed to resolving the issue promptly. Please contact us by emailing in**@**********ty.com and include clear pictures of the original shipping package and the products you received. Our team will review the information thoroughly. If it is confirmed that you received incorrect items or quantities, we will take appropriate action, which may include issuing a refund to the original payment method. Please note that any further resolution will be handled on a case-by-case basis to ensure fairness.

A: While we strive to ensure your satisfaction, we cannot guarantee that our products will work exactly the same for everyone, as individual skin types and responses can vary. Your satisfaction is our priority, and we are committed to addressing any concerns you may have. If you have any complaints or feedback, please contact us by emailing in**@**********ty.com or sending a WhatsApp message to speak with a customer service representative. Please note that we do not accept returns or offer refunds for products that did not meet your expectations or personal preferences.